Cancellation & Returns

No Cancellation and No Return Policy

Thank you for choosing to shop with Crown Coffee! We strive to provide the highest quality coffee products and exceptional customer service. To ensure a smooth shopping experience for all our customers, we have implemented a No Cancellation and No Return Policy. Please carefully read the following policy before making a purchase.

1. Order Placement and Payment:
   
   a. Once an order is placed on our website, it cannot be canceled or modified due to our roast to order process. Please review your order carefully before making a payment.
   
   b. We accept payments through various secure payment methods. Once payment is received, the order is considered confirmed and non-refundable.

2. Product Descriptions and Accuracy:
   
   a. We make every effort to provide accurate and detailed product descriptions on our website. However, slight variations in color, packaging, or flavor may occur due to differences in computer screens, coffee bean sourcing, or manufacturing processes.
   
   b. The product images displayed on our website are for illustrative purposes only and may not always reflect the exact appearance of the delivered product.

3. Quality Assurance:
   
   a. We take great care to ensure that all our coffee products are of the highest quality and meet stringent standards.
   
   b. In the unlikely event that you receive a damaged or defective product, please contact our customer support team within 48 hours of receiving the order. We will review the issue and provide a suitable resolution at our discretion.

4. Allergies and Personal Preferences:
   
   a. It is the customer's responsibility to review the ingredients, nutritional information, and potential allergens listed on our product pages.
   
   b. We cannot guarantee that our coffee products are free from allergens or suitable for specific dietary needs. Customers with allergies or dietary restrictions should exercise caution and consult their healthcare provider before making a purchase.

5. Shipping and Delivery:
   
   a. We strive to ensure timely delivery of your order. However, we cannot be held responsible for delays caused by unforeseen circumstances such as natural disasters, transportation issues, or customs clearance.
   
   b. Shipping fees are non-refundable, and any additional customs duties or taxes imposed by your country's authorities are the responsibility of the customer.

6. Customer Support:
   
   a. Our dedicated customer support team is available to assist you with any queries or concerns regarding your order. Please contact us through our website's designated channels.
   
   b. While we will make every effort to address your concerns promptly, please note that our response time may vary depending on the volume of inquiries received.

By making a purchase on our website, you acknowledge and agree to abide by this No Cancellation and No Return Policy. We recommend that you retain a copy of this policy for future reference.

Please note that this policy is subject to change without prior notice. The most up-to-date version will be available on our website.

If you have any questions regarding this policy or any other matter, please feel free to contact our customer support team.

Thank you for your understanding and cooperation.

Crown Coffee Team